Booking an Appointment
All our doctors will help you deal with acute and long-term health problems and illnesses. This will always involve advice on how you can help yourself. Sometimes it will involve treatment in the surgery or medication, and at others referral to local hospitals may be necessary.
Patients can see the doctor of their choice and for ongoing and long-term health problems it is usually best to see the same doctor. When you need to see a doctor urgently it may not always be possible to see your usual doctor.
To book an appointment, please either:
- Use our secure online booking via patient access.
- Call our main switchboard number 02475 261996.
- Visit reception in person.
We make every effort to keep appointment times but there may be occasions when they overrun.
Cancelling an appointment
If you are unable to keep your appointment please notify the surgery as soon as possible, either by using the online cancellation form (at least 24 hours in advance), or by telephoning reception.
Helping the appointment system run smoothly
- One appointment is 10mins and only for one person. If you want another member of your family to see the doctor or nurse, please book a further appointment.
- When arriving at the surgery for your appointment, always inform reception
- Sometimes people can forget to tell the doctor all the important information about their problem. It may help to write their symptoms down.
- If you don’t understand what the doctor or nurse says to you, please don’t be afraid to ask for a further explanation.
- It can sometimes help to have a partner or friend with you.
- If you are seeing the doctor to discuss the result of an investigation or a recent hospital treatment, check with reception first that any important results or letters have been received.
- Appointments may not be required to have insurance forms completed or renewal of sickness certificates. Please ask at reception
- If you would like a chaperone please speak to the Doctor.
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Telephone Consultations
To request a telephone consultation/triage with a doctor or nurse, please telephone the surgery on 02475 261996 before 10.30am and a receptionist will arrange for a doctor or nurse to call you back after morning surgery. You must be prepared to tell the receptionist the reason for your call so that your call is triaged by the appropriate clinician.
If for any reason you will be unable to take the call, please notify the surgery as soon as possible.
Home Visits
We ask our patients to visit the surgery if at all possible, as our doctors can see several patients at the practice in the time it takes to make a single home visit. Home visits are only offered to patients who are unable to get to the surgery for medical reasons, and whose condition is medically urgent.
Babies and children can usually be brought to the surgery even when ill and will always be fitted in quickly if necessary.
To request a home visit, please:
- Call the surgery on 02475 261996 before 10.30am.
- Be prepared to tell the receptionist about your condition so we can prioritise the most urgent cases and arrange the most appropriate course of action.
- Ensure the surgery has up to date details of your address and telephone number.