SIMPLE STEPS TO HELP US TO HELP YOU STAY SAFE AND STAY HOME
Here are 7 simple steps to help you get the right healthcare and support, while also helping us.
1. Follow the latest coronavirus advice and do not visit the GP practice if you or anyone in your household has symptoms – a high temperature or a new and continuous cough. There is no need to inform the surgery if you have these symptoms.
2. We have changed how we are working – we have adopted new measures to protect patients and staff in the surgery. Face-to-face appointments with a healthcare professional will only be confirmed after an initial telephone or video consultation.
3. Everyone with a routine or pre-booked appointment will be contacted on the day by a qualified Clinician to assess whether you have coronavirus-related symptoms. If you don’t, your appointment will go ahead as planned.
4. If you need a repeat prescription, please don’t come to the surgery. Make the request online if you have registered for the service; by phone via the POD on 02476 246072. If you are phoning, please ensure you have your existing list of medications to hand. The time needed to process a repeat prescription request may be longer than you are used to so please consider this when ordering. If you are self-isolating, please ask someone else to collect your prescription on your behalf.
5. For routine enquiries, do not call the surgery first thing in the morning – call later in the day when we will have more time to handle your enquiry. The surgery might be short staffed so please do not call to chase up repeat prescriptions unless it is urgent.
6. We are asking everyone with symptoms of coronavirus – a high temperature or a new and continuous cough – to stay at home and do not leave your house for seven days from when your symptoms started. If you live with someone who has symptoms, you should also stay at home for 14 days. You do not need to tell your GP or call 111. If your symptoms worsen or if you are not better after seven days visit NHS 111 online or call NHS 111. If it is an emergency dial 999. If you are required to self-isolate, we are unable to provide a sick note for this period. You can get a self isolation note at https://111.nhs.uk/isolation-note/.
7. There is no routine community testing for coronavirus. This may change – we will let you know if and when this happens.
We have compiled a list of the questions that we are contacted about the most so please consult the Coronavirus FAQs before contacting the surgery.
COVID-19
For information about COVID-19 (including the vaccination) please visit see the links below:
For more information go to www.gov.uk/coronavirus or www.nhs.uk/coronavirus